Jobs


Job Code: 032

Part Time Receptionist

Category: Administrative
Location: YMCA of Rapid City

Job Type: Part-Time
Receptionist

Description:

Excellent opportunity to join one of the finest staff teams in Rapid City.  This part-time position is responsible for putting a smile on the face of everyone who calls the YMCA while providing administrative assistance.  This position will be seasonal running from May to then end of August.

Performance Objectives

To maintain a standard of excellence in office administration as directed by the business manager in accordance with YMCA goals and policies in the following areas:

Telephone Reception

  • Enthusiastically answer the telephone within three rings or less.
  • Ensure that every inquiry is answered accurately or directed to the proper source.
  • Always convey the YMCA culture of friendliness, compassion, and fantastic customer service.

Organizational Knowledge

  • Maintain an accurate knowledge of leadership team members and the resources each has to offer for information and problem resolution.

Membership, Program, and General Information

  • Have accurate knowledge of and be efficient in program registrations.
  • Professionally address member concerns to a positive conclusion and in a manner consistent with YMCA core values.
  • Always maintain a pleasant attitude and tone of voice.
  • Connect with the members, such that members are left with the impression of the YMCA as a positive environment.

Emergency Procedures

  • Maintain a working knowledge of all emergency procedures in such a way that immediate response will be given.

Administrative Assistance

  • Provide administrative assistance as requested:
    • Mailing
    • Communications via email, mail, or phone.
    • Filing
    • Data Entry
    • Coping
    • Other duties as assigned

Business Office Promotion

  • The position may not be limited to duties as given in this description. Other duties may be assigned depending upon resources available and the need for assistance in other areas.

YMCA Movement Promotion

  • Connect with YMCA members and program participants in such a way that contributes to YMCA membership goals.
  • Contribute to the success of YMCA initiatives such as Listen First.
  • Always exhibit positive character, such as friendliness and courtesy, that is consistent with the YMCA mission. This includes refraining from public activities that are deemed to be contrary to the YMCA mission.
  • Conduct all duties in such a way that provides a fun, healthy, aesthetically-pleasing and positively interactive environment as measured by annual membership growth and retention objectives
  • Whatever else that may be needed to further the YMCA movement.

Benefits:

Part Time Benefits
• Free Membership to the YMCA of Rapid City
• Access to a full range of YMCA activities, classes and programs
• 403(b) Smart Account - Employees can begin making contributions immediately
• Free / At Cost YMCA Program Activities (working 10 hours or more)
• CPR / First Aid Certification
• Shirt Vouchers 
• Verizon Wireless Discount / Sprint Discount / AT&T Discount
• Discounted Movie Tickets

Requirements:

Qualifications: This person must:

  • Have at least a high school diploma or equivalent.
  • Actively communicate a positive attitude.
  • Be proficient with computer software including Microsoft Outlook, Word and Excel programs.
  • Be proficient with multi line phone systems
  • Be enthusiastic, friendly, reliable, and able to handle multiple tasks on a daily basis.
  • Be able to maintain confidential information.
  • Be able to sit, stand, bend, climb ladders, and lift up to 50 pounds.
  • Be CPR and First Aid certified prior to or within 60 days of employment.

Schedule:  Monday – Friday  3:30 pm to 6:00 pm

This position will be seasonal running from May to then end of August.

Salary: $11 per hour

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